Help Center › NFC Tap

Overview

An NFC card stores a URL. When someone taps the card with their phone (NFC enabled), the phone opens that URL in the browser — your profile. No app is required. The card must be linked to your profile before it works.

Linking Your Card

Before you can use an NFC card, you must link it to a profile:

  • Order a card — Order NFC cards from the Order Cards page (company or department admins).
  • Receive the card — Each card has a unique ID printed or encoded on it.
  • Link the card — Go to the NFC linking flow (e.g. /nfc-link or from onboarding if you have a pending card). You may be directed there after ordering or when you have a card to link.
  • Enter the card ID — You can scan the card with your phone (if the app supports NFC reading) or enter the ID manually. The ID may come from the URL (e.g. ?id=xxx) or from a previous scan.
  • Select a profile — If you have multiple profiles, choose which one the card should open.
  • Confirm — The card is linked. Future taps will open that profile.

    • Security

    • A card can only be linked to one user. If a card is already registered to another account, you cannot link it again.
    • The system checks card status before showing the linking option. Cards that belong to someone else are not shown as available.

    After Linking

    Once linked, anyone who taps the card will open your profile. The card stores a URL that points to your profile. You do not need to do anything else unless you want to change which profile the card opens.

    Changing the Linked Profile

    To link the card to a different profile, go to the profile's Settings tab (or NFC Card section). You can unlink and re-link, or use the NFC linking flow again with the same card ID to change the target profile.

    Troubleshooting

    • Card won't link — Ensure the card ID is correct. It is usually 10–50 characters, alphanumeric. If the card was scanned, check that the full ID was captured.
    • Card already registered — The card is linked to another account. You need a different card.
    • Tap does nothing — Ensure the recipient's phone has NFC enabled and is unlocked. Some phones require the screen to be on.

    Related

    • Connect NFC Card to Profile — Step-by-step guide to linking a new card
    • Cards and Ordering — How to order NFC cards
    • Sharing Your Contact — Overview of sharing methods