Help Center › Cards and Ordering
Once you have placed an order for a physical NFC card, you can track its progress and view your full order history from within the portal. This article explains where to find order information, what each status means, and what to do if something goes wrong.
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Where to find your order history
Your card orders are visible in two places in the portal:
- Portal → Order Cards — the main cards section, which shows your current card status and has a link to order history.
- Settings → Card Orders — a dedicated order history page listing all past and current orders with their statuses and tracking details.
Both locations show the same information. Use whichever is more convenient.
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Order statuses explained
Each order moves through a series of statuses as it is processed, produced, and delivered:
| Status | What it means |
|---|---|
| Placed | Your order has been received and payment confirmed. It is in the queue to be processed. |
| In production | Your card is being manufactured and, if applicable, custom-printed. This is typically the longest stage. |
| Shipped | Your card has left the production facility and is on its way. A tracking number is usually available at this stage. |
| Delivered | The card has been marked as delivered by the courier. |
If an order encounters an issue (e.g. a payment problem or an undeliverable address), you may also see a Requires attention or On hold status. These will be accompanied by a message explaining what action is needed.
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Tracking a shipment
Once your order moves to Shipped status:
Tracking information may take a few hours to appear after the order is marked as shipped, as couriers update their systems on their own schedule.
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What to do if your order is delayed
Typical production and delivery times are [NEEDS VERIFICATION: standard turnaround times for NFC Tagify card orders]. If your order has been in a status for longer than expected:
To find your order number: Open the order in Settings → Card Orders — the order number appears at the top of the order details.
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Cancelling or amending an order
Orders can only be amended or cancelled while they are in Placed status. Once production has begun, changes are generally not possible.
To request a cancellation or amendment while the order is still in Placed status, contact NFC Tagify support as soon as possible with your order number.
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Frequently asked questions
My tracking number is not working on the courier's website. What should I do?
Tracking numbers can take up to 24 hours to become active on the courier's system after they are generated. If the number still shows no information after 24 hours, contact NFC Tagify support with your order number so we can investigate with the courier.
I have received my card but it is not linked to my profile. How do I link it?
New NFC cards need to be linked (paired) to your profile before they work. Go to Portal → My Card → Link card and follow the instructions to scan or enter the card ID. See the NFC card setup article for full instructions.
I ordered multiple cards but only received some of them. What should I do?
Occasionally, a batch order may be split across multiple shipments. Check your order history to see if separate tracking numbers have been issued. If only one tracking number exists and not all cards arrived, contact support.
Can I change the delivery address after placing an order?
Address changes are only possible while the order is in Placed status. Contact support immediately with your order number if you need to change the delivery address.
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Related: [Design submission for NFC cards](design-submission.md) · [Account settings, billing, and security](08-account-settings.md) · [Create and edit a profile](02-profile-details.md)