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1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to [all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following the date of dispatch of the product to you;
(b) the returned product is unused or otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
- Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us by email: firstname.lastname@example.org
3.2 Products returned under this policy must to 11 Walton Way, London, W3 0AW.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will also refund to you the original delivery charges relating to the returned product (if applicable/has been paid by you).
4.3 We will refund to you your reasonable postage costs incurred returning the product to us.
4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5 We will process the refund due to you as soon as possible and, in any event, within 7 days following the day we receive your returned product.
- Our details
5.1 This website is owned and operated by NFC Solutions LTd.
5.2 Our principal place of business is at 11 Walton Way, London, W3 0AW.
5.3 You can contact us by writing to the business address given above, by using our website contact form, by email email@example.com or by telephone on 016 0080 0080.